Internship Opening: Membership Intern

Reports To: VP, Development & Member Services and Director, Membership Recruitment & Retention

The International Franchise Association (IFA) is looking for a Membership Intern to assist us in our daily functions and long-term membership marketing plans. IFA is the world’s oldest and largest organization representing franchising worldwide, with a mission to protect, enhance and promote the franchise business model. You will be joining the Membership Department, which is responsible for the recruitment and retention of prospective and current members, bringing in $10+ million per year in revenue.

We are looking for a candidate who is self-motivated, independent and has high attention to detail. The ideal candidate will have strong interpersonal and communication skills to provide IFA members and prospects with the best customer service possible. The Membership Intern should be someone excited to learn more about the franchise business model and to provide concierge level service to director and c-suite level employees of member & prospect companies. Interns interested in working in the membership department will leave with an understanding of the franchise business model, trade associations, and various functions within the Association’s salesforce database. This is a full-time position paying $15/hour. Start and end dates are flexible.

Responsibilities

Membership Recruitment (50%)

Researching and prospecting potential membership leads
Work cross-departmentally alongside the Director, Membership Recruitment and Retention to help create a marketing strategy for prospective members
Work alongside Director, Membership Recruitment and Retention to update Membership Prospect materials
Adding and properly coding potential membership leads into IFA’s CRM, Nimble

Membership Retention (15)%:

Restructure and execute current membership “thank you” program for members who are renewing their membership
Revise processes for mentorship program

Administrative (35)%:

Assist membership team in researching and updating individual and company accounts as requested by members or informed by prospect news
Assist in ordering, packing and shipping materials for industry events
Learn reporting functions within Salesforce to help “clean” data
Other duties as assigned

Experience & Skills:

Currently enrolled in a bachelor’s or master’s degree program preferably pursuing a degree in a business or communications field
Proficient with Microsoft Office platform (i.e. Outlook, Word Excel, etc.)
Familiarity with Salesforce, Nimble or other CRM is a plus
Excellent verbal and written communication
Enthusiasm about finding business solutions both within the membership department and cross-department
Ability to work in a fast-pace, tight-knit team
High attention to detail, accuracy, and accountability for your own work

To apply, send your resume and cover letter to Emily George at egeorge@franchise.org

About the International Franchise Association:

Celebrating over 60 years of excellence, education, and advocacy, the International Franchise Association (IFA) is the world’s oldest and largest organization representing franchising worldwide. IFA works through its government relations and public policy, media relations, and educational programs to protect, enhance and promote franchising and the approximately 790,492 franchise establishments that support nearly 8.4 million direct jobs, $825.4 billion of economic output for the U.S. economy, and almost 3 percent of the Gross Domestic Product (GDP). IFA members include franchise companies in over 300 different business format categories, individual franchisees, and companies that support the industry in marketing, law, technology, and business development.

The International Franchise Association is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, genetic information, veteran status, marital status, sexual orientation, gender identity, disability status, or any other category prohibited by local, state or federal law. This policy applies to all aspects of employment, including recruitment, promotion, compensation, benefits, and termination. IFA is firmly committed to achieving an inclusive, diverse workforce that values every individual. We firmly believe that hiring individuals with varying perspectives and backgrounds contributes to our success as an organization, and we strive to create an environment that fosters inclusiveness.